Providing excellent services to citizens, businesses and other organizations is
at the core of most federal agencies’ missions. However, customer satisfaction
with the government’s services is low and declining.
How can agencies
design and deliver digital services to best meet their customers’ needs?
How have some leaders overcome the barriers to collaborating across
organizational boundaries to create a more user-friendly digital
Please join the Partnership for Public Service and Accenture on Tuesday,
September 9th for the release of “Serving Citizens: Strategies for
Customer-Centered Government in the Digital Age.” The event will feature a
presentation of the report’s key findings and a panel discussion with federal
leaders who are leading customer-centered initiatives.
Executive Director, BusinessUSA
Department of Commerce and Small Business Administration
Acting Associate Administrator
Office of Citizen Services and Innovative Technologies, General Services
Director, Veterans Relationship Management Program Office
Veterans Benefits Administration, Department of Veterans Affairs
Deputy Associate Administrator
Office of E-Government and Information Technology, Office of Management and
If you would like to attend tomorrow's event, please contact Ben Bennett at firstname.lastname@example.org or (202) 495-3322 for more information.