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Serving Citizens: Strategies for Customer-Centered Government (Streaming)

Providing excellent services to citizens, businesses and other organizations is at the core of most federal agencies’ missions. However, customer satisfaction with the government’s services is low and declining.

How can agencies design and deliver digital services to best meet their customers’ needs? How have some leaders overcome the barriers to collaborating across traditional organizational boundaries to create  a more user-friendly digital experience?

Please join the Partnership for Public Service and Accenture on Tuesday, September 9th for the release of “Serving Citizens: Strategies for Customer-Centered Government in the Digital Age.” The event will feature a presentation of the report’s key findings and a panel discussion with federal leaders who are leading customer-centered initiatives.


Dennis Alvord
Executive Director, BusinessUSA
Department of Commerce and Small Business Administration

Kathy Conrad
Acting Associate Administrator
Office of Citizen Services and Innovative Technologies, General Services Administration

Maureen Ellenberger
Director, Veterans Relationship Management Program Office
Veterans Benefits Administration, Department of Veterans Affairs

Lisa Schlosser
Deputy Associate Administrator
Office of E-Government and Information Technology, Office of Management and Budget

If you would like to attend tomorrow's event, please contact Ben Bennett at or (202) 495-3322 for more information.


Time: 9:00 AM - 10:30 AM

We're sorry, the deadline for registering for this event has passed.


  © 2015 Partnership for Public Service